1. Are your products genuine?
We deal directly with official brand owners, authorized distributors and the sole appointed official importers, so that's a 100% guaranteed, rest assured.
2. Do you ship internationally?
Nope, temporarily we only focus on West Malaysia/East Malaysia.
3. How can I track my order?
Click on the orders history and select tracking number to view the status of your order once you successfully logged in. Every order will have a unique order number for you to keep track when you completed the online checkout and payment process.
4. I need my order now, can AsiaEuro speed up my delivery?
As of now, only normal delivery option is available. As your order requires time to be processed, prepared and dispatched, we will always try our best to deliver your product as soon as we can, within the committed delivery window. We also have self collect option that you can collect within 3 hours after you made the purchase.
5. What happens if I am not at home during delivery?
Please ensure there is someone to receive the parcel and answer the phone call. Should no one be available to receive your parcel, we will personally schedule for another delivery which will incur additional charge for delivery fees. However, please take note we will not be responsible for any loss or damage to the parcel after we deliver your parcel.
6. Why do I need to present identification when receiving my order?
For security purposes, we will require the recipient to present the following at point of delivery:
An officially recognised identification (IC, Passport, Driver’s License, etc.)
Recipient to be of twenty-one (21) years old and above,
Recipient to be non-Muslims
7. Can I Cancel An Order After I Have Paid?
You may cancel your order within 24 hours of placing it by contacting us at (Whatsapp 019-339172 or fb massage us at Asiaeuro Wines & Spirits Sdn Bhd)provided the product has not been sent out for delivery yet. Your payment will then be reimbursed to you (minus the credit card fees of 3%, if any and where applicable).
8. Can I pay cash on delivery (COD)?
We do not accept Cash on Delivery.
9. How if the wine is spoiled/corked after I received it?
Sent back to us should still have its original contents, with a minimum of half full – this will help our assessment of the product. Empty bottles will not be eligible for replacement.